call : 0845 0039 456
email : infohr@indigohr.com

Learning & Development

As valuable assets to your organisation, your staff are worth their weight in gold. Invest in your people and reap the rewards. Developing a learning culture within your organisation is one of the best things you can do for them – and for your company.

At Indigo HR, we can help you grow and develop your business by providing training that is second to none. We start by planning and identifying the training needs of your business in order to provide the correct courses for your staff.

Indigo can provide a wide range of courses covering all aspects of staff training, change management and development.

Indigo HR Consulting - Training Courses

Management	HR	General
- Delegation - Developing yourself and others - Finance 4 non finance managers - How people tick - Leadership training - Manage staff performance - Management skills - Manager V Leader - Managing Change - Managing conflict - Negotiating - Project planning and control - Role Development - Role of the Team Leader - Sales management - Setting performance objectives - Stress management - Supervisor/ team leader training - Team building - Team impact - The Effective Supervisor - Transferring skills	- Absence Management - Career management programme - Coaching Skills - Competency development programme - Discipline, Dismissal & Grievance - Discrimination incl. Age Discrimination - Diversity - Emotional intelligence - Employment Law update - Family Friendly Rights & the Law - Fire Safety - Health and Safety - HR for Line Managers - HR overview - Introduction to Employment Law - Managing Absence & Poor Performance - Managing Fair Dismissals - Managing Poor Performance - Outplacement programme - Performance Appraisal - Practical Recruitment & Selection Skills - Stress management - Train the trainer - Training needs analysis	- Communication techniques - Conflict and confrontation - Creativity and generating ideas - Decision making - Impact - Influencing - Listening and probing - Non verbal communication skills - Presentation skills - Problem Solving - Running meetings - Time management
IT and Microsoft*	Personal Development	Customer Service
- Adobe - Crystal Reports - Macromedia - Microsoft Access - Microsoft Excel - Microsoft Front Page - Microsoft Outlook - Microsoft PowerPoint - Microsoft Project - Microsoft Publisher - Microsoft Word - Sage Line 50	- Assertiveness - Body language - Building confidence - Handling emotions - Influencing relationships - Inter personal skills - Motivation / Initiative - New Career choices - Personal development programme - Rapport building - Realising your potential - Social Skills – how to small talk	- Contact / Call centre training - Customer Handling - Customer service / care - Dealing with difficult customers - Telephone techniques - Customer relationship management
* In addition to general training courses, Indigo is pleased to be able to provide one to one personalised Microsoft training.

Our diverse mix of employee training courses are always practical and provide plenty of opportunity for intellectual stimulation, interactive discussion and of course, learning. And perhaps most importantly of all, they are always fun.

For more information about our training and development courses, contact Louise Farrell on:

0845 0039456 or 07949 552403